Social

Social dimension

Percentage change in number of employees by region

Number of Abengoa employees by country in 2014

Abengoa workforce gender distribution by region

Locally-based managers vs. total managers by region

Critical staff turnover by region and change

Staff contracting by region

Absenteeism by region

Abengoa communication channels with its social partners

From Abengoa to suppliers:

• Corporate website.
• Structured process for measuring supplier efficiency.
• Tool from the security management system.
• Periodic visits paid to suppliers.
• Annual report.
• Social networks.

From suppliers to Abengoa:

• Satisfaction surveys.
• Structured process for receiving information and opinions from suppliers.
• Abengoa Easy Management (AEM) computer application to manage company decision-making and action plans.
• Tool from the security management system.
• Stakeholder mailbox.
• External whistleblower channel.
• Opinion poll from the Annual Report.
• Interviews.
• CSR mailbox.
• Social networks.

From Abengoa to society:

• Corporate website.
• Annual report.
• Website of the Focus-Abengoa Foundation.
• Press releases.
• Corporate Social Responsibility Department.
• Meetings with NGOs and educational institutions.
• Open days.
• Trade shows, forums and conferences.
• Corporate blog.
• Social networks.

From society to Abengoa:

• Press releases.
• Communication Department.
• Corporate Social Responsibility Department.
• Meetings with NGOs, the press and educational institutions.
• Open days.
• Trade shows, forums and conferences.
• Stakeholder mailbox.
• Corporate blog.
• CSR mailbox.
• External whistleblower channel.
• Opinion poll from the Annual Report.
• Opinion poll.
• Interviews.
• Social networks.

From Abengoa to the local community:

• Corporate website.
• Annual report.
• Website of the Focus-Abengoa Foundation.
• Press releases.
• Corporate Social Responsibility Department.
• Meetings with NGOs and educational institutions.
• Open days.
• Trade shows, forums and conferences.
• Corporate blog.
• Social networks.

From the local community to Abengoa:

• Communication Department.
• Corporate Social Responsibility Department.
• Meetings with NGOs and educational institutions.
• Open days.
• Trade shows, forums and conferences.
• Corporate blog.
• CSR mailbox.
• Assessment of beneficiaries of social programs and initiatives.
• External whistleblower channel.
• Opinion poll from the Annual Report.
• Interviews.
• Stakeholder mailbox.
• Social networks.

From Abengoa to clients:

• Corporate website.
• Focus groups with customers.
• Tool from the security management system.
• Publicity and marketing.
• Trade shows, forums and conferences.
• Periodic visits paid to customers.
• Annual report.
• Social networks.

From clients to Abengoa:

• Focus groups with customers.
• Satisfaction surveys.
• IT troubleshooting application.
• Abengoa Easy Management (AEM) computer application to manage company decision-making and action plans.
• Various tools from the security management system.
• Stakeholder mailbox.
• CSR mailbox.
• Training sessions on products.
• External whistleblower channel.
• Opinion poll from the Annual Report.
• Interviews.
• Social networks.

Products and services offered by the company in 2014

Negative impacts detected and measures taken in response in 2014